Privacy Policy

Privacy Policy

Introduction

At https://comprehensive-family-health-insurance.storysurge.net, we are committed to maintaining the privacy and security of your personal information. This Privacy Policy details our practices regarding the handling of data collected from our website, applications, services, and products, ensuring compliance with global privacy standards. Our primary goal is to provide a transparent and secure digital experience for all users.

Scope

This policy encompasses every aspect of our online presence, including but not limited to:

  • Our official website at https://comprehensive-family-health-insurance.storysurge.net
  • All mobile applications and services offered by Comprehensive Family Health Insurance
  • Interactive features and tools available on our platforms
  • Any third-party integrations or services accessed through links on our website, although please note that their privacy practices may differ, and they are governed by their respective policies.

Processing Activities

This policy outlines our data handling procedures when users engage in the following:

  • Utilizing our applications, software, or services as authorized users.
  • Visiting our websites linked to this Privacy Policy.
  • Communicating with us through various channels such as email, phone, text messages, or newsletters.

Personal Data Collection

We gather diverse types of personal information, which includes:

Account and User Information:

  • User names and passwords
  • Contact details (email, phone number)
  • Address for shipping or correspondence

Payment Details:

  • Credit/debit card numbers
  • Expiry dates
  • Card security codes
  • Billing addresses

Financial Records:

  • Bank account information
  • Investment portfolios (if relevant to our services)
  • Financial transaction history

Purchase Behavior:

  • Purchase history and order details
  • Shopping preferences
  • Product reviews and ratings

Device Identifiers:

  • IP address
  • Unique device identifiers (UDID or similar)
  • Mobile device model and operating system

Location Data:

  • GPS coordinates
  • Location-based services data

Feedback and Communication:

  • Survey responses
  • Feedback forms submissions
  • Email, chat, or call interactions with our support team

Social Media Information:

  • User profiles (if linked to our services)
  • Social media interaction data
  • Content you choose to share with us on social platforms

Product Preferences:

  • Insurance plan selections and customizations
  • Health-related preferences and needs
  • Family composition and demographic information

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for several reasons:

  • Strictly Necessary: These ensure the secure functioning of our website, applications, and services.
  • Preferences: Cookies store user settings and preferences to personalize your experience.
  • Analytics: We use them to gather statistical data about user behavior, enabling us to enhance and optimize our platforms.

Users can manage non-essential cookies through our built-in Cookie Manager, providing control over tracking activities.

Data Retention and Deletion

Comprehensive Family Health Insurance adheres to data minimization principles, retaining personal data only for as long as it is necessary or required by law. Our retention periods vary based on the type of data and its purpose:

  • Account Information: Retained while your account is active and for a reasonable period after account closure.
  • Payment Details: Securely stored for transaction history, fraud prevention, and tax purposes, adhering to industry standards (e.g., PCI DSS).
  • Communication Records: Preserved for customer support and service improvement for up to 2 years.
  • Analytics Data: Aggregated and anonymized after a specified period, typically 3 years.

Upon request or upon account closure, we will delete or anonymize your personal data in accordance with legal requirements.

Security Measures

We prioritize the protection of user data through robust security practices:

  • Implementing encryption for data at rest and in transit to safeguard sensitive information.
  • Engaging reputable third-party processing partners who adhere to stringent data security standards.
  • Regularly updating and patching our systems to mitigate potential vulnerabilities.
  • Employing access controls and employee training to ensure secure data handling.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have inadvertently collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights (Subject to Local Regulations)

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access to and request for copy of your data.
  • Rectification or erasure of inaccurate or incomplete information.
  • Restriction or objection to the processing of your data in certain circumstances.
  • Data portability, allowing you to transfer data from our systems to others.
  • The right not to be subject to automated decision-making processes, unless necessary for performing a contract.

Please note that these rights vary across jurisdictions, and we encourage you to review local privacy laws for specific details.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties without your explicit consent. However, we may share information in the following circumstances:

  • Service Providers: We engage trusted third-party services for essential business operations and will only share data necessary for their performance.
  • Legal Requirements: We may disclose data when required by law, court order, or government investigation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as a business asset.

International Data Transfer

Comprehensive Family Health Insurance operates globally, and your data may be transferred across borders to our international affiliates or service providers. We ensure that these transfers comply with applicable privacy laws, including the EU-US Privacy Shield framework for data protection.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Comprehensive Family Health Insurance, Privacy Office, [Address]

We reserve the right to update or modify this Privacy Policy at any time, and we will notify users of significant changes through our website or by direct communication. We encourage you to review this policy periodically for the latest information on our data handling practices.